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FAQs

  • Roots Integrative Veterinary Care is a pioneering general practice dedicated to the well-being of your beloved pets. What sets us apart is our unique focus on alternative and integrative approaches to pet healthcare. While we provide comprehensive general veterinary services, our specialization lies in offering alternative therapies and treatments that complement traditional medicine, setting us apart from conventional practices. At Roots, we understand that every pet is unique, and their healthcare should reflect that individuality. That's why we blend conventional veterinary medicine with alternative modalities like acupuncture, herbal medicine, chiropractic care, light therapy and nutritional counseling.

  • What truly distinguishes us is our commitment to providing extensive medical plans akin to those offered by veterinary specialists. We take the time to conduct thorough assessments, devising personalized treatment plans tailored to your pet's specific needs. Our practitioners have undergone specialized training in alternative therapies, ensuring a high level of expertise and proficiency in these methods.

    By offering comprehensive medical plans akin to those provided by specialists, we aim to deliver the best possible care for your furry companions. We believe in empowering pet owners with a range of options and information, enabling them to make informed decisions about their pet's health.

    Our dedication to integrative care doesn't just stop at treatment. We prioritize education and communication, guiding pet owners through various treatment options and collaborating closely to ensure the best outcomes for their pets. We aspire to be more than just a veterinary practice; we aim to be a trusted partner in your pet's health journey.

  • At Roots Integrative Veterinary Care, our pricing structure may differ from conventional practices due to the holistic and comprehensive nature of our services. Our initial exams aren't hurried; they're designed to dedicate up to a full hour of undivided attention from our veterinarians to your pet.

    This extended consultation allows our doctors to delve deeply into understanding your pet's health and individual needs. Following this thorough examination, you receive a detailed summary report—a testament to our commitment to your pet's well-being. This comprehensive report not only addresses immediate concerns but also considers broader aspects of your pet's health, including personalized nutrition planning, exploration of herbal therapy options, and a range of tailored recommendations.

    The additional cost reflects the extended time and specialized expertise invested in crafting these detailed reports and personalized plans. Our approach isn't solely about addressing symptoms; it's about identifying root causes and considering holistic solutions, which often extend beyond the examination itself.

    We pride ourselves on providing top-notch care and maintaining open communication with our clients. This commitment is reflected in our higher staff-to-doctor ratio, ensuring that every client receives the time and attention they deserve.

    At Roots, what you're investing in isn't just a service—it's a commitment to providing your pet with the most comprehensive and individualized care possible, encompassing a holistic approach that prioritizes your pet's overall well-being.

  • At Roots Integrative Veterinary Care, the substantial demand for our services since opening in 2020 has led to extended wait times for appointments. We recognize and appreciate this overwhelming interest in our practice and are actively working to address it  

    Expanding our team to accommodate this demand is a priority for us. However, ensuring that any new additions to our team align with the same high standard of care and share the core medical philosophy embraced by Dr. Lassin and Dr. Sosa is paramount. This commitment to maintaining the excellence and integrity of our care is essential to us, even as we expand.

    Our dedication to exceptional client communication further contributes to the wait times. We prioritize spending dedicated, quality time with each client, fostering a deeper understanding of your pet's needs. This emphasis on comprehensive client support leads to a higher staff-to-doctor ratio, contributing to the time taken to establish appointments.

    Please know that we are actively working to reduce wait times while upholding the exceptional level of care and communication that are integral to our practice. Your patience and understanding are greatly appreciated as we strive to accommodate every pet and client with the quality care they deserve.

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  • We've made improvements to our appointment booking process to enhance scheduling and ensure that all new clients receive the personalized care they deserve.

    You can now book new client appointments up to three months in advance. This change helps us maintain a well-organized calendar and ensures that we allocate enough time and resources for each new patient. Our new client appointment availability follows a quarterly schedule. Currently, we are booking appointments for the period from January to March. As of March 1st, we will open up availability for the next quarter, allowing you to plan and secure your preferred appointment time in advance.

    New clients appointments are limited on a daily basis to accommodate current patient needs.